Terms of Service

Effective Date: August 26, 2026

Welcome to DONGFANGRAN. These Terms of Service (“Terms”) govern your access to and use of our website and your purchase of products from us.

By visiting our website, creating an account, or placing an order, you agree to be bound by these Terms, our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies posted on our website.

If you do not agree with these Terms, please do not use our website.

1. About DONGFANGRAN

DONGFANGRAN offers handcrafted Chinese herbal bracelets, pendants, and related lifestyle accessories.

Rooted in Chinese Intangible Cultural Heritage traditions, our products bring together time-honored botanical formulas, traditional craftsmanship, and contemporary Eastern design.

Our mission is to preserve Chinese herbal heritage and transform it into meaningful objects that can be worn and experienced in everyday life.

2. Eligibility

To place an order, you must:

  • Be at least 18 years old or the legal age of majority in your jurisdiction
  • Have the legal capacity to enter into a binding agreement
  • Provide accurate and complete account, billing, and shipping information
  • Use an authorized and valid payment method

If you are under the legal age of majority, you may use our website only with the involvement and permission of a parent or legal guardian.

3. Product Nature and Wellness Disclaimer

DONGFANGRAN products are cultural, lifestyle, fragrance, and wearable accessory products.

Descriptions relating to traditional Chinese herbal practices, historical uses, balance, calm, mindfulness, vitality, or general well-being are provided for cultural and informational purposes only.

Our products:

  • Are not medicines, dietary supplements, or medical devices
  • Are not intended to diagnose, treat, cure, or prevent any disease
  • Are not a substitute for professional medical advice, diagnosis, or treatment
  • Do not guarantee any specific physical, emotional, spiritual, or wellness result

Individual experiences with aroma, comfort, and perceived wellness may vary.

If you are pregnant, nursing, receiving medical treatment, have allergies, sensitive skin, respiratory sensitivities, or another health concern, consult a qualified healthcare professional before using products containing herbal or aromatic ingredients.

Products are intended for external use and wearing only. Do not ingest any beads, powders, botanical materials, pendants, or product components. Stop using the product if irritation, discomfort, or an allergic reaction occurs.

Keep products and small components away from young children and pets.

4. Product Descriptions and Handmade Variations

We make reasonable efforts to present product descriptions, ingredients, dimensions, colors, and images accurately.

Because many DONGFANGRAN products contain natural botanical materials and are handcrafted, slight variations may occur in:

  • Color and tone
  • Scent and scent intensity
  • Texture and surface pattern
  • Bead shape and size
  • Weight and dimensions
  • Handmade detailing

These natural variations are part of the character of the product and are not normally considered defects.

Product colors may also appear differently depending on your screen, lighting conditions, and device settings. Natural herbal aromas may gradually soften or change over time.

We reserve the right to update product descriptions, packaging, specifications, availability, and prices without prior notice.

5. Orders and Order Acceptance

Placing an order constitutes an offer to purchase products from us.

An automated order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

We may refuse, limit, or cancel an order for reasons including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraud or unauthorized payment
  • Shipping or import restrictions
  • Violation of these Terms
  • Errors affecting the website or order system

If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method.

We may limit the quantity of products purchased per person, household, account, payment method, or order.

6. Prices, Payments, and Taxes

All prices are displayed in the currency shown on the website.

Product prices may not include shipping fees, customs duties, import taxes, value-added tax, brokerage fees, or other charges unless expressly stated at checkout.

You agree to provide current, complete, and accurate payment information. By submitting payment information, you represent that you are authorized to use the selected payment method.

Payments may be processed by third-party payment providers and are also subject to their terms and privacy policies.

We reserve the right to correct pricing errors, even after an order has been submitted. If a correction affects your order, we will contact you and provide the option to confirm or cancel the order where required.

7. Shipping, Customs, and Delivery

Shipping times shown on our website are estimates and are not guaranteed delivery dates.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Customs inspections
  • Carrier delays
  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • Incorrect or incomplete addresses
  • Import restrictions
  • Events of force majeure

Unless otherwise stated at checkout, the recipient is responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country.

Customers are responsible for confirming that ordered products may be lawfully imported into their destination country.

Please ensure that your shipping information is accurate before submitting an order. Additional shipping costs resulting from an incorrect address, refused delivery, or unclaimed package may be charged to the customer where permitted by law.

Nothing in this section limits any mandatory delivery rights available under applicable consumer protection law.

8. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy and applicable consumer protection laws.

Unless otherwise required by law, returned products must generally be:

  • Unused and unworn
  • In their original condition
  • In their original packaging
  • Accompanied by proof of purchase
  • Returned within the period stated in our Return and Refund Policy

Customized, personalized, final-sale, used, damaged, or opened products may not be eligible for return unless they are defective or applicable law provides otherwise.

If you receive an incorrect, damaged, or defective product, please contact us promptly and provide your order number, a description of the issue, and clear photographs where appropriate.

Consumers in the European Union, European Economic Area, United Kingdom, and other eligible jurisdictions may have statutory cancellation or withdrawal rights, including a 14-day cancellation period where applicable.

Nothing in these Terms excludes or limits any mandatory refund, cancellation, repair, replacement, or legal guarantee rights available to consumers.

9. Product Care and Customer Responsibilities

You agree to:

  • Review product ingredients and warnings before use
  • Follow all product care and usage instructions
  • Use products only for their intended purpose
  • Avoid ingesting or burning products unless a product is specifically designed and labeled for that use
  • Keep small product components away from children and pets
  • Stop using a product if irritation or discomfort occurs
  • Comply with applicable local laws and import requirements

We are not responsible for damage caused by misuse, improper storage, unauthorized modification, failure to follow instructions, or use for an unintended purpose, except where liability cannot legally be excluded.

10. Prohibited Uses

You may not use our website or products to:

  • Violate any law or regulation
  • Commit fraud or submit false information
  • Infringe intellectual property or privacy rights
  • Upload malicious code or interfere with website security
  • Collect information about other users without permission
  • Impersonate another person or organization
  • Place unauthorized or fraudulent orders
  • Copy, reproduce, or commercially exploit website content without permission
  • Make misleading or unauthorized medical claims about DONGFANGRAN products
  • Use our brand, product images, or heritage story in a false or deceptive manner

We reserve the right to restrict or terminate access when prohibited activity is detected.

11. Intellectual Property

All content on our website, including:

  • The DONGFANGRAN name and logo
  • Brand stories and slogans
  • Product names and descriptions
  • Photographs and videos
  • Artwork and graphic designs
  • Packaging designs
  • Website text and layout
  • Traditional formula presentations and original creative materials

is owned by or licensed to DONGFANGRAN and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.

12. Reviews and User-Submitted Content

If you submit a review, photograph, comment, or other content, you confirm that:

  • The content is accurate and based on your genuine experience
  • You have the right to submit it
  • It does not violate another person’s rights
  • It is not unlawful, misleading, abusive, or defamatory

You grant DONGFANGRAN a non-exclusive, worldwide, royalty-free license to display, reproduce, and use submitted content for website operation, customer communication, and marketing, subject to applicable law.

We may remove content that violates these Terms or applicable law.

13. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, shipping companies, social media platforms, and other services.

We do not control and are not responsible for third-party content, availability, security, or privacy practices. Your use of third-party services may be governed by separate terms and policies.

14. Disclaimer of Warranties

To the maximum extent permitted by law, our website and products are provided on an “as available” and “as is” basis.

We do not guarantee that:

  • The website will always be uninterrupted or error-free
  • All website information will always be complete or current
  • Products will produce a specific wellness, emotional, or spiritual result
  • Natural colors, scents, or textures will remain unchanged indefinitely

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

15. Limitation of Liability

To the maximum extent permitted by law, DONGFANGRAN will not be liable for indirect, incidental, special, punitive, or consequential damages arising from:

  • Use of or inability to use the website
  • Improper or unintended product use
  • Third-party payment, shipping, or customs delays
  • Unauthorized access to an account
  • Reliance on traditional, cultural, or wellness information
  • Differences in individual product experience

Where liability cannot be excluded, our total liability will not exceed the amount paid for the product giving rise to the claim, unless applicable law requires otherwise.

Nothing in these Terms limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot legally be limited.

16. Termination

We may suspend or terminate your access to our website, cancel an account, or refuse service if:

  • You violate these Terms
  • You provide false or misleading information
  • You fail to meet payment obligations
  • Fraudulent or unauthorized activity is suspected
  • Continuing service may create legal, safety, or regulatory risks

Provisions concerning payment obligations, intellectual property, disclaimers, liability, and dispute resolution will survive termination where applicable.

17. Governing Law

These Terms are governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles.

Any dispute will be submitted to the competent courts where the DONGFANGRAN operating entity is located, unless applicable consumer law gives you the right to bring a claim in another jurisdiction.

Nothing in this section deprives consumers of mandatory protections available under the laws of their country or region of residence.

18. Changes to These Terms

We may update these Terms to reflect changes in our products, business practices, website functions, or legal requirements.

Updated Terms will be posted on this page with a revised effective date. Continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by law.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

20. Contact Us

If you have questions about these Terms, please contact us:

DONGFANGRAN
Contact Person: Zimo Li 
Email: 917690173@qq.com
Phone: +86 139 2375 6557