Shipping Policy

Effective Date: August 26, 2026

Thank you for choosing DONGFANGRAN. Each of our Chinese herbal bracelets, pendants, and lifestyle accessories is carefully inspected and packaged before beginning its journey from China to you.

Please review the following Shipping Policy before placing your order.

1. Order Processing Time

Orders are generally processed within 7–15 business days after payment confirmation.

Processing may include:

  • Order and payment verification
  • Product preparation
  • Handcrafting or customization, where applicable
  • Quality inspection
  • Protective packaging
  • Shipping and dispatch arrangements

Business days exclude weekends and public holidays. Processing time is separate from delivery time and may vary depending on product availability, order volume, and customization requirements.

2. Shipping Origin

All DONGFANGRAN orders are shipped from China.

3. Estimated Delivery Time

After an order has been dispatched, the estimated delivery times are:

  • United States: 7–15 business days
  • Other countries and regions: 7–20 business days

These are estimated timeframes and are not guaranteed delivery dates.

Actual delivery time may vary depending on:

  • Destination country or region
  • Customs clearance
  • Local postal and courier services
  • Public holidays
  • Weather conditions
  • Transportation disruptions
  • Import inspections or restrictions

4. Shipping Costs

Shipping costs will either be:

  • Calculated and displayed at checkout, or
  • Included in the product price when expressly stated

Any available free-shipping offer, shipping discount, or regional delivery restriction will be shown on the website or during checkout.

5. Customs, Duties, and Taxes

International orders may be subject to:

  • Import duties
  • Customs fees
  • Value-added tax
  • Sales tax
  • Brokerage or handling fees

Unless otherwise stated at checkout, these charges are not included in the order total and are the responsibility of the customer.

Customs regulations vary by country. Customers are responsible for confirming that products containing traditional botanical or herbal materials may be legally imported into their destination country.

DONGFANGRAN cannot control customs charges or guarantee that a package will be exempt from inspection.

6. Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number or tracking link.

Please allow 2–5 business days for tracking information to become active after dispatch.

Tracking updates are provided by the shipping carrier and may occasionally be delayed.

7. Shipping Delays

DONGFANGRAN is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Customs inspections or clearance procedures
  • Shipping carrier delays
  • Severe weather
  • Public holidays
  • Transportation disruptions
  • Labor disputes
  • Government restrictions
  • Incorrect or incomplete shipping information
  • Other unforeseen or force majeure events

However, we will make reasonable efforts to assist you in tracking your order and communicating with the shipping provider.

8. Incorrect or Incomplete Shipping Information

Please carefully review your shipping name, address, postal code, phone number, and email address before submitting an order.

If you notice an error, contact us as soon as possible. We cannot guarantee that shipping details can be changed after an order has been processed or dispatched.

DONGFANGRAN is not responsible for:

  • Packages lost due to an incorrect address
  • Delivery failures caused by incomplete information
  • Packages delivered to an address provided by the customer
  • Additional shipping costs resulting from an incorrect address, refused delivery, or an unclaimed package

Where permitted by law, the customer may be responsible for additional costs required to resend a returned package.

9. Lost Packages

If your order has not arrived after the estimated delivery period, please:

  1. Check the tracking information.
  2. Contact the local shipping carrier.
  3. Confirm that the shipping address provided was correct.
  4. Contact DONGFANGRAN for further assistance.

We will assist with the carrier investigation and provide an appropriate resolution where applicable.

Packages marked as delivered by the carrier may require additional investigation before a replacement or refund can be considered.

10. Damaged Packages

If your package or product arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the product
  • Photographs of the inner and outer packaging
  • The shipping label

Please keep all packaging materials until the claim has been reviewed. Depending on the circumstances, we may provide a replacement, refund, or other appropriate solution in accordance with our Return and Refund Policy and applicable law.

11. Refused or Unclaimed Packages

If a package is refused, left unclaimed, or returned because customs duties were not paid, any refund will be handled in accordance with our Return and Refund Policy.

Original shipping fees, return shipping costs, customs charges, and other non-refundable carrier expenses may be deducted where permitted by law.

12. Contact Us

For questions about shipping, tracking, customs, lost packages, or damaged orders, please contact:

DONGFANGRAN
Contact Person: Zimo Li 
Email: 917690173@qq.com
Phone: +86 139 2375 6557